Processing time
The time I need to prepare an order for is 3-5 business days.
Orders are dispatched from the UAE. Worldwide shipping available*. (Comes with tracking)
DESTINATIONS:
* UAE orders are sent by courier. It costs $9 and transit time is 1-3 days. (I need 3-5 days to make your item.)
INTL LOCATIONS: Only limited destinations are is available through the post office at this time due to the Corona virus. If you don't see your destination, please check back shortly or contact me. We hope that regular shipping will open up soon.
Recipient may need to sign for package and is responsible for taxes/customs duties.
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TRANSIT TIMES:
Estimated transit time for mail: *may be extended due to the COVID19 pandemic
United Arab Emirates: 1-3 business days
Canada: 2-4 weeks
USA: 2-4 weeks
Europe: 1-3 weeks
Australia, New Zealand and Oceania: 3-5 weeks
Asia Pacific: 3-4 weeks
We will ONLY ship to CONFIRMED PAYPAL ADDRESSES.
Courier service is also available at $50.00 by FedEx to International locations. It takes 2-3 business days.
We cannot guarantee processing times. Mail is inspected by your country’s Customs office and needs to be cleared before release into the postal system and delivery to you. Actual delivery time will depend on the shipping method you choose. Courier service takes 2-4 days.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. VitrineDesigns is not responsible for delays due to customs.
Refunds/Returns
*Due to the COVID19 pandemic, we are not accepting returns at this time.
Please let us know if you have an issue with your item within 1-2 days of receiving it. Buyers are responsible for return shipping with tracking. Item must be returned within 7 days of notifying us. Once item is received, a refund will be issued (less shipping)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
For hygiene reasons, earrings cannot be returned.